Frequently Asked Questions
Find answers to common questions
What services does Southern Tech Labs offer?
We offer a comprehensive range of software solutions including hotel management systems, restaurant POS, retail POS, HR & accounting software, web & mobile development, and ongoing support & maintenance services.
How long has Southern Tech Labs been in business?
We have been serving businesses in Sri Lanka for over 30 years, providing innovative software solutions and exceptional customer service.
Can I customize your software to fit my business needs?
Yes! All our products are highly customizable. We work closely with you to understand your requirements and configure our solutions to match your specific business processes.
Do your products work offline?
Yes, most of our products have offline capabilities. Data is stored locally and synced to the cloud when internet connection is available, ensuring your business never stops.
How is your software priced?
Pricing varies based on the product, number of users, locations, and features required. Contact us for a customized quote tailored to your specific needs.
Do you offer payment plans?
Yes, we offer flexible payment options including monthly subscriptions, annual licenses, and one-time purchases. We can work with you to find a payment structure that fits your budget.
What kind of support do you provide?
We provide 24/7 technical support for critical issues, business hours support for general inquiries, on-site support when needed, remote assistance, regular training sessions, and emergency hardware replacement.
How quickly do you respond to support requests?
Critical issues are addressed immediately with 24/7 support. General inquiries are typically responded to within 4 business hours. We prioritize based on urgency to ensure your business runs smoothly.
What are the system requirements for your software?
Requirements vary by product. Generally, you need a modern computer or tablet with internet connection. We support Windows, macOS, iOS, and Android platforms. Contact us for specific requirements.
How is my data backed up?
We perform automatic daily backups to secure cloud servers. Data is encrypted both in transit and at rest. You also have the option for local backups and can request backup copies at any time.
Can I integrate your software with my existing systems?
Yes, our products offer API integrations and can connect with popular accounting software, payment gateways, e-commerce platforms, and other business tools. We can develop custom integrations as needed.